We stopped by the small shop that they have at our local military exchange. I don't know how that deal was worked out, but Yellow Box can sell furniture at our PX. Anyway, we have been on the lookout for a television stand. Not necessarily a stand really, nor an entertainment center, but a small, simple cabinet. We saw the perfect item at the Yellow Box, and decided to get it.
When we went in to talk to the young lady behind the counter, we asked if we could purchase that very item that was on display. She said that if she had them "in stock," she could not sell us the display model. Fair enough. She got on the phone and spoke to an unknown person, and informed us that they were indeed "in stock." Ok, so where are these "in stock" items?
"Well, they said they can have it there at our main store in two days, or deliver it, which I can set up a date for," she said.
How does that equate to being "in stock?" Sounds to me like the item is "in stock" in some far away place, not here at the store I'm standing in.
Because of that policy, Yellow Box lost a sale. Unfortunately, they don't seem to give a damn about such things, as evidenced by the salesperson's nonchalant attitude. They make plenty of money, due to the fact that they'll extend credit to any service member with a pulse. Is their success the reason that they don't care? Probably. A few young married couples with little or no disposable income are probably lining up to finance a new bedroom set as I type this.
I suppose that this lack of customer service is pretty much the norm everywhere these days.
Update: Since this post continues to gather an astonishing amount of attention, and an equally astonishing amount of irrational comments, I wanted to point out a few obvious (yet overlooked) points:
-This is a personal blog, documenting my experience at yellowdump. I don't claim to speak for every customer that ever went there.
-There were no unreasonable expectations on my part; I left after they claimed that their item was "in stock," but wasn't.
-Just because you had a great experience at yellowdump doesn't mean that it's impossible for others to have a bad experience; that's just dumb.
-I have no financial stake in taking business away from yellowdump; again, this is just a personal blog.
-No, there's no reason to suspect that any of the deleted comments were from yellowdump employees/owners, so please stop emailing me and asking (although some are pretty suspicious).
-For those of you that can't manage to read the entire post, and simply get butthurt by the title, please use the hurt feelings report to document your butthurt.
