Thursday, October 14, 2010

Road Runner Sports Is a Class Act

Since I've been spending a lot more time running lately, I've made a couple of purchases from some specialized stores.  One of them is Road Runner Sports, out of California.  They specialize in gear and clothing for runners.  I was initially disappointed to discover that they didn't offer shipping via Priority Mail (USPS), since that's about the only method that works worth a damn for overseas military.  I decided that the wait couldn't possibly be too terribly long with UPS, only to find out that it really can be.

I made a purchase from Road Runner in August, and it still isn't here.  I contacted the folks at Road Runner Sports and let them know that I haven't received my order.  I also suggested that they offer Priority Mail as an option in the future, since they undoubtedly have more than a few overseas military customers.  I received an immediate response to my email informing me that they were sending me a free replacement order via Priority Mail, and apologizing for the slow shipping.  Wow!  Finally, a company that stands behind their products and provides top-shelf customer service!  That seems to be a rarity these days.

I think that in the future, I'll simply phone in my order and ask for Priority Mail shipping (if they don't begin offering it on their website).  Either way, it's a pleasant surprise to come across a company that truly values their customers, and goes out of their way to show it.  I believe that they've just earned a repeat customer.


Sue said...

Very cool! I love it when a company has superior customer service. I always take the time to say thank you and let them know what a great job they are doing. REI is like that too.

Gary said...

Next time bro, send me an email, and I'll drive over and buy what you need and send it priority... can you say beer tube?